Wish4toys

At Wish4toys, we are committed to providing a high standard of service to all our customers. If something goes wrong, we want to hear from you so we can put it right.

How to Make a Complaint

If you are not satisfied with your experience, you can contact us by:

Email: enquiries@wish4toys.co.uk

Please include:

• Your full name

• Order number (if applicable)

• A clear description of your complaint

• Any supporting evidence (e.g. photos)

Complaint Handling Process

• We will acknowledge your complaint within 2 business days

• We aim to investigate and respond within 3–5 business days

• If further time is required, we will keep you informed

Resolution

Depending on the nature of your complaint, we will aim to:

• Provide a clear explanation

• Offer a suitable solution

• Where appropriate, provide a replacement or refund in line with our policies

Escalation

If you are not satisfied with our response, you may request a further review of your complaint.

Our Commitment

We take all complaints seriously and use feedback to improve our products and services.

Your satisfaction is important to us, and we will always aim to resolve issues fairly and promptly.

Contact

For all complaints, please contact:

enquiries@wish4toys.co.uk